Disability Rights in
Shelters and in Disaster/Emergency Response

• People with disabilities cannot be denied access to shelters (shelters cannot discriminate when providing safety, comfort, or basic needs).
• Service animals are always allowed in shelters.
• You have a right to shelter-provided personal assistance services, backup power for medical devices, privacy for personal care, and accommodations for meeting disability-related needs for reduced stimulation.
• Equally effective communication must be provided such as Video Remote Interpreting (VRI), American Sign Language (ASL), materials in alternative format (Braille, large print, plain language).
• Shelters must be physically accessible. You have the right to accessible sleeping, eating, medical and recreation areas, toilets, showers, and transportation (when transportation is available to others).
• Families should never be separated at shelters.
• It is a violation of your civil rights to be directed towards a “special needs or medical shelter,” a nursing home, hospital, or other medical or psychiatric facilities. You have a right to an accessible shelter.
• Community evacuation transportation plans must include accessible options for people with mobility disabilities or limited transportation. You have a right to personal assistance/disability services and supports in an accessible community shelter, not transferred to a “special” shelter, hospital or nursing home.

Resource for accessible shelters

• The ADA and Emergency Shelters: Access for All in Emergencies and Disasters

Resource for shelters during COVID-19

• Staying Safe in Emergency Shelters During COVID-19 Pandemic in Low Resource, Non-U.S. Settings

 

Immigrant Rights in
Shelters and in Disaster/Emergency Response

• You have a right to disaster/emergency response and relief

Guidelines for Enforcement Actions in or Near Protected Areas says, “To the fullest extent possible, we should not take an enforcement action in or near a location that would restrain people’s access to essential services or engagement in essential activities. Such a location is referred to as a “protected area.”

In providing examples of what a protected area is, the policy includes “A place where disaster or emergency response and relief is being provided, such as

• • Along evacuation routes,
  • Where shelter or emergency supplies, food, or water are being distributed, 
  • Registration for disaster-related assistance or family reunification is underway.”

Resources: 

• Department of Homeland Security Guidelines for Enforcement Actions in or Near Protected Areas [Issued 10/27/21]
• Department of Homeland Security Statement on the Importance of Seeking Safety and Support Regardless of Immigration Status Following Recent Severe Weather in the South and Midwest [Issued 12/21/21]
• National Immigration Law Center 

 

Report Discrimination

• DHS Civil Rights and Civil Liberties Compliance Branch:
  • Call: +1 (866) 644-8360
  • TTY: 1-866-644-8361
  • Email CRCLCompliance@hq.dhs.gov

• FEMA External Civil Rights Division: 
  • Call: +1 (833) 285-7448
    • [Press 1 for English, 2 for español, 3 for other languages]
  • TTY: 800-462-7585
  • Email FEMA-CivilRightsOffice@fema.dhs.gov