Job Title: Disability and Disaster Hotline Coordinator
Part-Time | Remote | United States

Reports To: Co-Executive Directors
Salary: Starting at $25/hour

At The Partnership for Inclusive Disaster Strategies, we are focused on equity for people with disabilities and people with access and functional needs throughout all planning, programs, services and procedures before, during and after disasters and emergencies

As a disability-led nonprofit organization, we are committed to the principles of Independent Living (IL) and Disability Justice. For nearly 10 years, we have equipped individuals and the IL Network with high-quality training, technical assistance, and resources.

Joining our team means becoming part of a dedicated community that values and prioritizes IL, Disability Justice, cultural competency, and leadership by Disabled people. We offer a collaborative environment where your contributions directly enhance the quality of life for people with disabilities nationwide.

About Your Role

As the Disability and Disaster Hotline Coordinator, you will be at the forefront of our mission, managing and operating the Disability and Disaster Hotline. You will ensure that callers receive timely, accurate, and accessible information and support during disasters. This role is essential in providing critical assistance to disabled people in crisis, connecting them with resources, and advocating for their needs.

You will oversee the training and support of hotline operators, maintain data and records, and collaborate with other staff and external partners to enhance the hotline's effectiveness. Additionally, you will support other areas related to the response, ensuring comprehensive integration with the organization's broader disaster initiatives and enhancing overall service delivery. Your empathetic communication and organizational skills will make a significant impact on the lives of those we serve.

What You'll Do

Hotline Management

• Oversee the daily operations of the Disability and Disaster Hotline, ensuring it is fully staffed and operational 24/7.
• Respond to calls, texts, and emails seeking assistance from disabled disaster survivors.
• Provide accurate information, resources, and referrals to callers, addressing their immediate needs.
• Maintain a calm and empathetic demeanor when supporting people throughout disasters.

Hotline Operator Coordination

• Train and support hotline operators, ensuring they are equipped to assist callers effectively.
• Co-develop and update training materials and protocols for hotline operations.
• Schedule shifts and manage staffing to ensure continuous coverage.

Data Management

• Maintain a database with accurate records of all hotline interactions, including caller information, nature of the inquiry, and actions taken.
• Compile data and generate reports on hotline activity, identifying trends and areas for improvement.
• Ensure all data is handled in compliance with privacy and confidentiality standards.

Collaboration and Outreach

• Work closely with the Co-Executive Directors, the Disaster Operations Coordinator, and other staff within the organization to coordinate support efforts.
• Collaborate with external partners, including FEMA, emergency management agencies, disability organizations, the Red Cross, and other relief organizations, to address calls and enhance the effectiveness of the hotline.

Continuous Improvement

• Evaluate the effectiveness of hotline operations and implement improvements as needed.
• Stay informed about best practices in disability and disaster-related services.
• Assist in developing and refining policies and procedures for the hotline.

What You'll Need to Get the Job Done

Education and Experience

• Academic or employment background in Independent Living services, social work, emergency management, disability studies, or a related field (or equivalent experience).
• Experience working with people with disabilities, preferably in a crisis or emergency setting.

Skills and Abilities

• Strong communication skills, both written and verbal.
• Ability to remain calm and empathetic under pressure.
• Proficiency in using technology and communication platforms (e.g., Google Workspace, phone systems, text messaging platforms).
• Experience with data management and reporting.
• Ability to adapt to rapidly changing situations and work under pressure during disasters.
• Knowledge of disability rights and inclusive emergency management practices.

Availability

• Ability to work flexible hours, including nights and weekends during disasters.

What Will Make Us Really Love You

Preferred Qualifications

• Experience managing a hotline or crisis line.
• Bilingual or multilingual.
• Certificate in crisis intervention or emergency management.
• Lived experience with a disability.
• Strong organizational skills with attention to detail.
• Demonstrated commitment to Disability Justice and inclusion.
• Ability to develop and maintain interpersonal relationships with diverse stakeholders.

What You'll Love About Us

Our organization values those who make our mission possible. We are committed to creating a friendly environment where employees feel welcomed, valued, and supported. 

Please note: Benefits for part-time employees may differ from full-time. This position may have opportunities for transitioning to full-time in the future. 

We offer the following benefits for part-time employees:

Work-Life Balance

• Fully remote position.
• Flexible Scheduling.

Professional Development

• Opportunities for professional development and training.
• Potential for career advancement within the organization.

IT and Equipment

• Equipment provided as needed (computer, software, any needed accommodations).

The Partnership for Inclusive Disaster Strategies is an Equal Opportunity Employer. We're committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, disability, or any other characteristic protected by law.

People with disabilities, people of color, LGBTQ2SIA+ people, and people who are multiply marginalized are strongly encouraged to apply.

How to Apply

Interested candidates should submit a resume and cover letter detailing their qualifications and interest in the position to info@disasterstrategies.org.