Tipsheet for responders and emergency managers on how to engage with disabled people.

 

Speak to the disabled person directly.

Listen to the disabled person. Understand that they know how to best meet their needs.

If you do not understand someone's speech:

• Tell them you do not understand and ask them to repeat what they said.
• If you need to, ask the disabled person’s permission to ask someone to help you. 
  • While someone else is repeating what the disabled person said for clarity, maintain eye contact with the disabled person.

Do not assume every disabled person has transportation to shelters and points of distribution.

Do not assume that people with intellectual disabilities have the same communication needs as people with speech disabilities and vice versa.

Do not deny access to shelters to disabled people.

Speak to people with intellectual disabilities the same way you would anyone that chronological age. Adjust your vocabulary, if needed. Avoid adjusting your tone.

Understand that American Sign Language (ASL) and other sign languages are languages unto themselves with their own grammar, word order, and syntax. Deaf people may not be proficient in written or spoken English and may need ASL or other sign language interpretation to fully understand what you are sharing.

Do not touch a disabled person’s wheelchair, walker, or other equipment without their permission. People with mobility devices often see their mobility devices as an extension of their body.

Understand that service animals are allowed wherever their handler goes and that you should not interact with them without permission.

Understand that people with mental health conditions are no more likely to be violent than people without mental health disabilities.

Understand that blind people or people with low vision will need material in a format that is accessible to them, and may need assistance navigating shelters or other areas where disaster services are being provided. Always ask the person how you can best support them.

Understand that some people with sensory disabilities may need to be in a low-stimulation environment, such as one that has low noise and dim lighting. 

If you have questions about what to do or how to interact with a person with a disability, ask them directly.

 

If you need additional suggestions, technical assistance, or have questions please contact us today.